Compliance
CRA’s 100-Day Service Plan: What It Means for Taxpayers
Canada’s Revenue Agency has rolled out a 100-day plan to improve service—find out what’s improved already and how it affects how you interact with CRA.
By NomadicTax Research Team • 5-8 min read • November 22, 2025
## What Is the 100-Day Service Improvement Plan?
Launched **September 2, 2025**, this is a sweeping initiative by the CRA to tackle key service issues—and it's mid-point. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/09/an-update-on-canada-revenue-agencys-100-day-service-improvement-plan.html?utm_source=openai)) The focus? Reducing call wait times, accelerating request processing, and expanding self-service options. **October 20, 2025** marks the midpoint evaluation. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
## What’s Been Achieved So Far
- **Call capacity improved**: In early October, 77% of calls were answered—surpassing the target of 70%. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
- **Expanded digital services**:
* My Account chat hours extended from 8 AM–5 PM to 8 AM–8 PM ET. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
* TFSA content updated; business number application details made clearer. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
- **New tools & system upgrades**:
* Automatic processing of **115,000 more individual adjustment requests annually**. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
* A callback pilot for Disability Tax Credit (DTC) now offers responses within two business days for those who request callbacks. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
## What’s Coming & What You Should Do
- **From October 20, 2025**:
* Users will be able to regain access to locked CRA online accounts without needing to call support. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
* “Manage balance” service in My Account will allow people with debts of **$1,000 or more** to set up payment arrangements *online*, without contacting a collections officer. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
- **Early November (2025)**:
* Expansion of CRA’s GenAI chatbot beta to cover more topics and provide quicker responses. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
* Continued focus on reducing backlog in tax adjustments. ([canada.ca](https://www.canada.ca/en/revenue-agency/news/2025/10/mid-point-update--the-cras-100-day-service-improvement-plan.html?utm_source=openai))
## Real-World Impacts for Taxpayers
- **Locked out of CRA account?** Soon you can self-serve to restore access without calling.
- **Facing tax debt?** You’ll soon have online options to arrange payments instead of being forced into phone-based or in-person negotiations.
- **Preparing returns or adjustments?** Expect faster turn-around and more transparency for routine tasks (e.g. TFSA corrections, business number info).
## Suggested Actions to Benefit from These Changes
- Sign up or log into **CRA’s My Account** regularly—check notices and watch feature rollouts.
- Set up and maintain your **direct deposit**, accurate personal details, and email, to reduce delays.
- Keep track of correspondence through online tools—when more mail moves digital, staying current is key.
- If you have tax debts, monitor when the “Manage balance” tool becomes active for your user level.
## Bottom Line
The CRA’s 100-day plan is already changing how Canadians interface with tax administration—making communication faster, services more accessible online, and reducing frustration with long waits and manual tasks.